Contact Us
Contact Petrix for order help, product questions, shipping support, returns, and general customer service.
Contact Us we’re here to help
Have a question about your order, a product, shipping, or returns? Send us a message and our support team will help as soon as possible.
Email: thepetrix.com@gmail.com
Support hours: Monday to Saturday anytime (consider time diffrence)
Please include as much detail as possible so we can help faster.
Form fields:
- Name
- Email address
- Order number
- Message
If your question is about an order, please include your order number and the email used at checkout.
Order support
For order questions, please include:
- Your order number.
- The email used at checkout.
- The item name.
- A short description of the issue.
- Photos or screenshots if helpful.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or incorrect, contact us within 10 days of delivery.
Please include:
- Your order number.
- A clear photo of the item.
- A clear photo of the packaging.
- A short description of the problem.
We will review the issue and explain the next steps.
Lost parcel or urgent delivery concern
If tracking shows your parcel as delivered but you cannot find it:
- Check your mailbox, front door, parcel locker, building reception, or safe place.
- Ask household members or neighbours.
- Contact the carrier if the tracking page lists a delivery provider.
- Email us at thepetrix.com@gmail.com with your order number.
We cannot guarantee carrier outcomes, but we will help review available tracking information and next steps.