FAQ

Frequently Asked Questions

Orders

Can I cancel my order?

Orders may be canceled before processing begins. Email us as quickly as possible at thepetrixsite@gmail.com with your order number.

Can I update my shipping address?

Contact us immediately after ordering. Email thepetrixsite@gmail.com with your order number and the correct address.

Shipping

How long does shipping take?

Shipping times vary by location and carrier. Estimated delivery ranges are listed on our Shipping & Delivery page.

Will I receive tracking information?

Yes. Tracking details are emailed once available. Tracking may take up to 2 business days to update after dispatch.

Why did my order arrive separately?

Some items may ship from different fulfillment centers. You may receive more than one tracking number.

Returns

What is your return window?

Eligible items can be returned within 90 days of delivery.

How do I start a return?

Email thepetrixsite@gmail.com with your order number and the item you want to return. Wait for return instructions before sending anything back.

Payments

Which payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Is checkout secure?

Yes. Payments are processed using encrypted checkout technology.

Product

Is the GlowTrail LED collar waterproof?

Yes. The GlowTrail is fully waterproof and built to handle rain, puddles, and wet outdoor conditions. It is not designed for submersion or swimming. For full care details, see the product page.

How long does the GlowTrail battery last?

Please refer to the GlowTrail product page for current battery life information.

Are grooming products suitable for all pets?

Our grooming products are designed for both cats and dogs. Always review the sizing and compatibility details on the product page before ordering.

Account

Do I need an account to order?

No. Guest checkout is available.

How do I reset my password?

Use the “Forgot Password” link on the login page.

Still need help?

Email us at thepetrixsite@gmail.com and our team will get back to you as soon as possible.