Refund policy

We want you and your pet to love every purchase. If something's not right, we're here to make it right.

Refund & Replacement Window All refund and replacement requests must be submitted within 90 days of your payment date.

Returns We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

Due to the nature of our supply chain, physical returns are not always required. Contact us first and we'll find the quickest resolution.

Damaged or Defective Items Please inspect your order upon reception. If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery with a photo or video showing the issue. We'll send a replacement or issue a full refund — no need to return the item.

Exceptions / Non-Returnable Items We cannot accept returns on perishable goods, custom or personalized items, personal care goods, hazardous materials, sale items, or gift cards.

Exchanges The fastest way to get the right item is to return what you have and place a new order once the return is accepted.

European Union 14-Day Cooling Off Period If your order is shipped into the EU, you have the right to cancel or return within 14 days for any reason. Items must be unused, unworn, with tags and original packaging, along with proof of purchase.

Refunds Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at thepetrix@gmail.com.

Contact Us Email thepetrix@gmail.com with your order number and any photos/videos. We'll get back to you within 24–48 hours.