Contact information

Have a question about your order or one of our products? We're happy to help.

Email
thepetrix@gmail.com

Response Time
We aim to respond to all inquiries within 24–48 hours, Monday to Friday.

Order Issues
If you have a problem with your order, please include your order number and any relevant photos or videos so we can resolve it as quickly as possible.

Returns & Refunds
For return and refund requests, please refer to our Refund Policy or email us directly and we'll guide you through the process.